General manager Shane Bullivant believes that every patient is as important as the next one.

“When you look after a patient the rest looks after itself,” he said. “We focus more about patient care and we’re not as ‘salesy’ as other businesses; we provide solutions, not sales.”

He said every hearing case was unique and needed to be treated with care .

The best part about their business was seeing the joy in customers when they hear again, Mr Bullivant said.

“The rewards are great; it’s about that moment when you turn a hearing aid on and you see their eyes click. That’s validation for what we’re doing,” he said.

“In saying that, no hearing aid will make you hear like you’re 18 again.”

Audiologist Derek Moule said their tests catered for anyone from as young as six months up to the elderly.

“We assess what’s causing the hearing loss and have facilities for specialised treatment,” he said.

Hearlinx aims to provide cost-effective solutions to hearing problems.

78 Hill Street, Port Macquarie

Phone - 6584 0101