THE Commonwealth Bank in Wauchope is one of 90 branches Australia-wide that is set to provide services to both the local community and customers across Australia.
The branch will continue to operate as normal during the morning and early afternoon, but will then close its doors at 1pm to assist CBA's Australian-based contact centres from September 13, 2021.
The bank said the changes in operating hours to 9.30am to 1pm follows consultation with staff and was in response to a high number of "complex customer service enquiries" and a reduction in visitors.
Commonwealth Bank (CBA) executive general manger customer service, Mark Jones, said the changes are in response to meeting changing customers' needs while allowing jobs to stay in regional areas.
"Our branches in regional Australia will continue to play an important role in delivering great service to our customers now and into the future, and this is an example of how we are adapting to meet changing customers' evolving needs while ensuring jobs stay in regional communities," he said.
"We're expanding our Australian-based contact centre network from five dedicated locations to over 90 communities across the country, while keeping a physical banking presence in regional communities."
Outside of these new trading hours, Bank@Post will continue to be available at 3500 Australia Post outlets for customers who prefer face-to-face banking services. CBA recently renewed its 10-year partnership with Australia Post until 2032, so both personal and business customers can make withdrawals, deposits and bill payments, including passbooks, during normal business hours.
The 90 local communities currently have 24/7 access to CBA ATMs, which will also remain available.
"We understand these changes may be an adjustment for some of our customers, and the team at their local branch will continue to be available to help them find the solutions that best suit their needs," Mr Jones said.
"We're concentrating on offering a range of different but complementary options for millions of Australians to complete their everyday banking, including our branches, Bank@Post, our Australian-based contact centres, ATMs, and our digital services."
Our journalists work hard to provide local, up-to-date news to the community. This is how you can continue to access our trusted content: