Jo Martin has seen plenty of change in the pharmacy industry over the years.
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The retail manager has notched up 20 years with Plunkett's Pharmacy after starting out as a dispensary technician.
Changes over the years have included more pharmacy involvement in aged care and growth in the business, all while staying up to date with other industry developments and innovations.
"I love helping people and interacting with the customers and I love working with such an amazing team of people - we are like a family," she said.
Mrs Martin said working in pharmacy became a passion and no two days were the same.
She paid tribute to community pharmacist Judy Plunkett: "She has taught me so much, not just with work, but in life in general."
The 20-year milestone was marked with balloons, flowers, presents, cake and a speech.
Ms Plunkett said they had navigated a lot of change over the years.
"It [20-year milestone] is significant because Jo started as a junior dispensing tech, and over the 20 years has upskilled to become one of the leading retail managers, if not only in NSW, in Australia," she said.
"Jo is respected as one of the best retail managers in our group."
Mrs Martin won the NSW Pharmacy Guild Customer Service Award in 2017.
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