Two community corrections officers, Lisa Willer and Rona Unasa have been recognised for resolving an incident with an agitated offender in Port Macquarie.
The pair were presented with the Assistant Commissioner's Commendations at a ceremony for National Corrections Day on January 15 .
"I was totally shocked when they were reading out the citation as I honestly didn't expect them to announce my name," Ms Willer said.
"It really was a combined effort with everyone working well together to diffuse a fairly difficult and stressful situation."
Port Macquarie community corrections manager David Gray said their actions helped to contain a potential critical incident at the office on Clarence Street.
"Lisa and Rona are to be commended for their professionalism and commitment to their work," Mr Gray said.
"They showed exceptional teamwork and resilience in what was a very challenging situation, which proved crucial in protecting the safety of the community and ensuring the offender received urgent medical assistance.
"They applied their skills and expertise to ensure the offender was supported at the time while preventing the situation from escalating into violence.
"They really exemplified what it means to work together by trusting each other and using their skills to safely turn a situation around."
Lisa and Rona are among 57 people state-wide to receive awards on National Corrections Day.