Tele-Health is the use of digital information and communication technologies, such as computers and mobile devices, to access health care services remotely and manage your health care.

Tele-Health Coach Riley Kusuma recently took a call from a Port Macquarie resident named Eric who had a history of coronary heart disease.

Towards the end of their call, Eric - who was sitting in his car at the side of a road in a remote location, four hours from home - began to feel dizzy and nauseous.

Initially refusing an offer for Ms Kusuma to call his wife, the customer's condition deteriorated rapidly, and being in an unfamiliar area with blurred vision made it difficult for him to pinpoint his whereabouts.

While on the line Ms Kusuma was able to provide on-the-spot advice to Eric and direct the ambulance to his exact location.

"I was conducting a session of The COACH Program at Bupa and during the phone call Eric started to complain that he was feeling unwell and experiencing dizziness and nausea," Ms Kusuma said.

"At the time Eric was travelling for work three hours away from home to a remote location. To ensure his safety, I kept him on the phone to monitor the situation which unfortunately declined to the point where we decided to call an ambulance.

"When we made the decision to call an ambulance, Eric wasn't able to tell us his exact location as he was having blurred vision and was in an unfamiliar location.

"Thankfully, Eric was able to flag down a car by beeping his horn whose driver helped us ascertain his location for the ambulance which arrived soon after."

Ms Kusuma said while the situation was "stressful" she was glad she could help.

"The call was quite stressful as we don't normally deal with emergency situations as part of The COACH Program at Bupa," she said.

"That said, I was just focused on keeping him talking to make sure that he was alert, responsive."

The Coach program invites Bupa members who have had a recent hospital admission.

This involves one-on-one telephone coaching with a dietitian over a 6-month period, with phone calls held every 4-6 weeks on average.

Ms Kusuma is just grateful there was a good outcome.

"I'm so happy to hear that Eric is doing well and that we were able to manage the situation effectively," she said.