ON a recent family holiday to South West Rocks our 12 year old son suffered a head injury and concussion that required urgent medical attention. Being so far from our home in Newcastle, we found our trust placed in the local healthcare facilities.
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The care our son received, and the understanding offered to us as his parents, was brilliant from start to finish. From the nurse, doctors and reception staff at the Rocks Fair Medical Practice, the two attending Pparamedics from the NSW Ambulance Service, to the doctors and nurses at the Port Macquarie Base Hospital Emergency Department and Paediatric Ward.
We often hear criticism of the NSW Health System. Long waits, inattention, and high levels of frustration are commonly reported as the norm. Our experience was anything but this. When we needed help it was there. We are extremely thankful to everyone involved and believe the people of the Mid North Coast should be rightly proud of their Health professionals, we could not have asked for better.
Thankfully our son made a full and speedy recovery, just as kids have that ability to do. He is now commencing his first year at high school and we are all looking forward to our next holiday to the Mid North Coast of NSW.
Colin Jackson, Newcastle