Fantastic: Port Macquarie Triathlon Club president Andrew Lister.
YOU can report council-related issues from potholes to footpaths in less than a minute.
It just takes an iPhone or android device and free app called Snap Send Solve.
Port Macquarie-Hastings Council general manager Tony Hayward said Snap Send Solve was a good interface with the community.
“Please sign up, because it will not only help the council but it’s an easy process for you to submit things that need to be fixed or at least viewed in terms of what level of work is required,” he said.
The Snap Send Solve website said the app determined your council using your smartphone’s GPS location.
It means for people can report problems from rubbish to parking, potholes and trees to councils across Australia.
Port Macquarie Triathlon Club president and Hastings Cycle Advocacy Group member Andrew Lister said Snap Send Solve would be fantastic.
Mr Lister said he would use it, particularly to report potholes that had been around for a long time on busy roads or footpaths with trip hazards.
He identified Lake Road, Pacific Drive, Tuffins Lane and the old section of Hastings River Drive as the pothole hotspots for cyclists.
Council’s group manager infrastructure operations Gary Randall said the council treated customer requests received through Snap Send Solve similarly to any phone or email customer request.
The matter is automatically imported into the council’s system and an automated acknowledgement email is sent.
“An appropriate assessment is then carried out by a roads maintenance inspection officer,” he said, using roads as an example.
The result of the assessment is sent to the customer via email. Another email is sent when the matter is finalised. More information about the app is available at www.
snapsendsolve.com